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How a Zero-touch Solution Transforms the Delivery of Your Ethernet Business and Mobile Backhaul Services
Wednesday, May 12, 2010 - 1:00 PM ET
Join Spirent Communications for this free webinar to learn how a high degree of back office integration and automation of essential service assurance capabilities eliminate critical service delivery challenges - allowing you to simplify and scale your Ethernet business and mobile backhaul services while protecting new revenue, delivering outstanding Quality of Service, and enjoying significant cost reductions.
Overview
With the explosion in demand for Ethernet business and mobile backhaul services, it has become more important than ever to ensure that network quality and the Ethernet service delivered to the customer are impeccable. It is imperative that multiple system operators and telecom service providers employ service assurance strategies that empowers process simplification, enables Tier 1 technicians, and economically scales Ethernet business services while delivering outstanding Quality of Service and ensuring excellent Quality of Experience.
The successful providers will be those that deploy an essential service assurance toolset with maximum integration and automation as near as possible to “Zero Touch” to effectively overcome the significant cost and service challenges associated with providing best in class Ethernet business services. The days of “best effort” Ethernet are over! The preferred providers –who retain and expand their customer base, protect and grow revenues, while improving productivity and reducing costs -- will be those that can provision, maintain, and service assure their networks 24X7 effectively by efficiently hurdling critical challenges they face today such as:
- How to meet aggressive corporate Ethernet turn-up requirements to achieve new revenue objectives?
- How to rapidly resolve quality of service troubles without dispatching one or more field technicians to identify and locate the problem?
- How to migrate from the existing legacy Ethernet networks to the more complex multi vendor networks in a way that is transparent to your technicians?
- How to simplify and standardize testing processes to empower Tier 1 technicians to rapidly resolve troubles without escalations for assistance?
- How to utilize performance monitoring effectively to reduce customer trouble calls and improve customer perception?
- How to support Ethernet service growth without continued rapid hiring of additional staff?
Join Spirent Communications to learn how integration and automation of essential service assurance capabilities will eliminate or minimize these service challenges and help you be a leader in the chase for market share in the exploding Ethernet business services marketplace.
Presenter
Bill Dentinger, Senior Director Business Development and Solution Architectures, Spirent Communications
Sponsored by:
