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May, 2012


Broadband markets are an integral and indispensable component of the information economy, a fact that telecommunications policymakers and regulators largely recognize. But despite the increasingly cross-industry nature of competition to deliver the latest Internet innovations, the broadband industry faces a disproportionately heavy-handed regulatory regime with roots in an era that predates today’s competitive markets.


This past week, Jonathan Izak launched an iPad app that he created for his 10 year-old autistic brother, to help him communicate and develop certain social skills. After looking at the communications apps that were already available and determining that they were too complex, Jonathan decided to build his own. He incorporated the iPad’s GPS capability, with photo scenes and videos that are relevant to several locations that were familiar to his brother.


USTelecom’s Internet Peering Seminar is this Thursday (May 10th) – register now!  This online event -- attend online so you don’t have to travel -- provides critical insight into the past, present, and future of the Internet... and your role in it. 


One of the world’s largest defense conglomerates, General Dynamics, is planning to acquire the 4G wireless equipment manufacturer IP Wireless. With expected revenue to be between $65 and $75 million in 2012, the San Francisco-based IP Wireless will help General Dynamics tap into the rapid growth of the 3G and 4G marketplace.


Facebook has been all over the news as it prepares for a public offering.  This influx of stories has included some interesting data released by the social network giant to help establish its value. The numbers, from the company’s amended SEC filing submitted on May 3, are testament to Facebook’s reach, revenue, and social prominence.


This year’s 16th annual Webby Awards – which recognize the year’s biggest broadband achievements – have been announced, shining the spotlight on Internet innovators.  Sponsored by the International Academy of Digital Arts and Sciences (IADAS), Webby Award Winners are determined by academy judges ranging from Twitter Co-Founder Biz Stone to mobile phone inventor Martin Cooper – with an additional 1.5 million Internet votes cast from people from over 200 countries for the Webby Pe


We all know the importance of the customer service representative (CSR) to the success of your operation.  With more and more service being driven on-line, service providers can realize significant savings in customer operations.  For live customer service, CSRs should follow protocols to make every customer experience exceptional. 


With reports confirming that broadband video streaming has taken the Internet by storm, it follows that other video innovations are taking off as well.  A recent study from the Pew Internet and American Life Project takes a look at what's hot for teens in this area.

Pew finds that 95% of Internet users ages 12-17 use the Internet, and are engaged in the following video activities:


Relevance rather than cost is the biggest barrier for seniors when it comes to adopting broadband, said Tony Wilhelm, director of the National Telecommunications & Information Administration’s Broadband Technology Opportunities Program (BTOP) and the keynote speaker at today’s Broadband Breakfast Club panel.