Call Labeling and Blocking Points of Contact

Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.

Altice
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?” or “Robo?”
Contact: [email protected]

AT&T/Hiya
Call Labels: “Spam Risk” or “Fraud Risk”
Contact: www.att.com/reviewmycalllabel

Big River
Contact: 855-244-7483

Comcast’s Xfinity Voice Service
Call Labels: “Blocked – High Spam Risk” or CNAM prepend of “Spam?”
Contact: www.xfinity.com/support/articles/report-call-blocking-errors or 844-963-0215

C Spire/TNS
Call Label: “Potential Spam”
Contact: [email protected] and [email protected]

Fidelity
Call Labels:  “Fraudulent Call” or CNAM prepend of “Spam?”:
Contact: www.fidelitycommunications.com/phone/robocallmitigation/correctionform

Frontier/Nomorobo
Call Label:  “Robocaller”
Contact: [email protected] or www.nomorobo.com/contact and choose “Report a number”

Lumen/Nomorobo
Call Label: “Robocaller”
Contact: www.nomorobo.com/contact and choose “Report a number”

Midco
Contact: [email protected]

RoboKiller
Contact: [email protected]

Spectrum/TNS
Call Label: “Spam Likely”
Contact:  https://reportspam.spectrum.com/charter/

Telzio
Call Label: “Fraudulent Call”
Contact: [email protected] or 888-998-9080

T-Mobile/First Orion
Call Label: “Scam Likely”
Contact: https://callreporting.t-mobile.com/

Truecaller
Call Label: “Spam”
Contact: [email protected]

US Cellular/TNS
Call Label: “Potential Spam”
Contact: [email protected]

Verizon/TNS
Call Label: “Potential Spam”
Contact: www.voicespamfeedback.com or [email protected]

Windstream
Call Label: “Fraudulent Call” or CNAM prepend of “Spam?”
Contact:  [email protected]

Registering Numbers with Analytics Providers

First Orion
Contact: www.calltransparency.com

Free Caller Registry (First Orion, Hiya and TNS)
Contact:  www.freecallerregistry.com

Hiya
Contact: www.hiya.com/manageyourcallerid

Neustar
Contact: www.home.neustar/support and refer to the contact information under Communications, Robocall Mitigation

TNS
Contact: www.reportarobocall.com/trf/


Any voice service providers or analytics companies that would like to update or add information here should contact [email protected].