Illegal Robocalls
Stopping the plague of illegal robocalls is a serious issue for consumers, and our USTelecom member companies, industry partners, and folks at the FCC, FTC, DOJ and state Attorneys General offices are investing time and resources to fight back.
Resources
Issue Brief | Illegal Robocalls and Call-Based Fraud
USTelecom and its members are at the forefront of the fight against illegal calls, including illegal robocalls and call-based fraud. The industry has championed, developed, and deployed powerful analytics-based call blocking and labeling tools, as well as a call authentication framework that has led to a substantial reduction in “spoofed” calls.
The Industry Traceback Group
The USTelecom-led Industry Traceback Group (ITG) has played a central and ever-growing role in the battle against illegal calls robocalls. Providers, working with government and law enforcement, have made great strides in reducing the number of fraudulent robocalls.
Call Labeling and Blocking Points of Contact
Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.
Best Practices Relating to Redress Requests
Voice Service Providers (VSPs) are generally obligated to complete all calls, but under a regulatory safe harbor, terminating VSPs may choose to rely on reasonable analytics to block calls it believes are illegal or unwanted, both directly and in conjunction with third parties, such as analytics engines (AEs).This document encapsulates best practices for redress requests submitted to the VSP or, as directed by the VSP, to the AE directly by the calling party or by the calling party’s voice service provider.
Tips to Protect Yourself from Illegal Scam Calls
Valuable tips to protect yourself from scam calls and what to do if your are scammed.